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15% Discount with Newcomer Coupon: LILY2024
Free shipping on all order over $99
Free shipping on all order over $49.
Spend $99 more for FREE shipping.FREE shipping will be applied at checkout
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It's great to see you here. We've made some updates to our store and online services to ensure the best possible shopping experience.
Once an order is placed, your gear will be processed and shipped as quickly as possible. Don’t worry—we'll email you tracking information when the order ships. Please note that standard international shipping fees do not include taxes or duties and they may differ depending on your region.
We're unable to supply estimated duties and taxes as this information will vary by country. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.
Our Customer Serviceis here to help. Reach out to us with your order and tracking ID, full name, email address, shipping address, courier name, the date it was shipped, and the missing item(s) from your order.
For our Customer Service hours of operation and contact information, click HERE.
We're processing returns within 3-5 business days once your return reaches our warehouse. To check the status of your return online, click HERE.
Still need support? Send us an email at support@lilyasia.com — we’ll need your return ID or order ID, full name, email address, country of residence, and the item(s) that were returned.
Once your return is processed at our warehouse, your funds will be credited back to your original method of payment. You can expect to see this reflected on your statement within 3-10 business days.
Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle.